How we work
We pride ourselves on delivering high-quality custom ironwork with precision and care. To ensure transparency and keep you informed throughout your project, we’ve outlined the typical stages involved.
Here’s a step-by-step overview of what you can expect:
Stage 1
Initial Consultation and Design
The first stage involves understanding your needs and preferences, setting the foundation for a successful outcome.
Appointment Request: When you request an appointment, our team will reach out via phone to confirm available dates and times. Typically, availability is 1-2 weeks out.
Qualifying Assessment: During the call, we'll ask key questions to assess if your requirements align with our expertise and to confirm that our services meet your budget. We may also use email or text to gather additional information prior to scheduling an in-person consultation.
Consultation Meeting: If the project is a good fit, we will schedule an in-person consultation to discuss your vision, preferences, and requirements, gather measurements, and evaluate any specific challenges.
Design Options:
Standard Designs: We offer a range of design options based on our picture examples and project gallery available on our website.
Custom Designs: If you have a unique design, we can provide a hand-made sketch.
Quote and Agreement: We provide a detailed quote and work order agreement based on the chosen design and finalize the project scope and timeline.
Deposit: Collect a deposit to secure your project and initiate the next stage. The deposit amount will be outlined in the project agreement and invoice.
Stage 2
Material Procurement
Once the design is approved, we move forward with sourcing and purchasing the necessary materials.
Material Selection: Choose high-quality cost-effective materials suited to your project’s needs.
Ordering: Place orders with local and trusted suppliers.
Inventory Check: Ensure all materials meet our quality standards upon arrival or pickup.
Stage 3
Fabrication
Our skilled craftsmen bring your design to life in this crucial stage.
Cutting and Shaping: Materials are cut, shaped, and assembled according to the design specifications.
Welding and Assembly: Components are welded and assembled with precision.
Quality Control: Conduct rigorous checks to ensure the fabricated components meet our high standards.
Stage 4
Finishing
The finishing stage involves enhancing the durability and appearance of the ironwork.
Galvanizing (optional): Apply a protective zinc coating to prevent rust and corrosion.
Surface Inspection: Address any surface imperfections from the galvanizing process.
Powder Coating: Apply a durable, aesthetically pleasing powder coat finish.
Stage 5
Installation
In this stage, we either handle the installation ourselves or provide the fabricated parts for a customer-selected installer, depending on your preference.
Scheduling: Arrange a convenient installation date if we are handling the installation.
On-Site Installation: Our team will professionally install the ironwork, ensuring everything fits perfectly and functions as intended.
Adjustments: Make any necessary adjustments during the installation process.
Customer-Selected Installer: If you prefer to use a different installer:
Handoff: We will coordinate the delivery of the fabricated parts to your chosen installer.
Support: Provide any necessary support or instructions to ensure a smooth handoff and successful installation.
Stage 6
Final Review and Project Completion
The final stage involves wrapping up the project, ensuring everything meets your expectations, and handling the final administrative details.
Walkthrough: We conduct a final walkthrough of the completed project to ensure it meets your satisfaction and discuss any final adjustments if needed.
Documentation: Provide any necessary maintenance instructions or warranties to help you care for your new ironwork.
Payment: Collect any remaining payment due upon completion of the installation. We will provide an invoice detailing the final amount.
Feedback: We value your input and will ask for feedback to continually improve our services.